Privacy Policy

Information we collect

When you submit the STEP assistance form, we collect first name, last name, phone number, travel destinations, travel start date, travel end date, IP address, user agent, checkout status, checkout session identifiers, and timestamps. Payment card details are collected and processed inside a secure third-party checkout frame.

How we use information

We use submitted information to validate the form, create a secure checkout session, process your $20 private assistance fee, store your STEP assistance request, support follow-up, maintain records, prevent misuse, and improve website reliability.

Payment information

USTravelAlert.com does not collect or store full payment card numbers, CVC codes, or card track data. Payment card information is handled by a third-party payment processor. We store payment status and transaction references so we can confirm whether the service fee was paid.

How we share information

We share payment-related data with our payment processor to complete checkout. We may share information with service providers that help operate hosting, security, customer support, or payment records. We may also disclose information when required by law, to protect rights and safety, or to prevent fraud.

Retention

STEP assistance records should be retained only as long as needed for service delivery, accounting, dispute handling, security, and legal obligations. Configure a written retention schedule before launch and remove data when it is no longer needed.

Your choices

You may request access, correction, or deletion of your information by contacting the site operator. Some records may need to be retained for legal, accounting, security, or dispute reasons.

Security

We use technical and administrative safeguards designed to protect personal information. No website or storage system can be guaranteed completely secure, so use the service only if you accept that risk.

Children

This website is not intended for children under 13. Do not submit information for a minor unless you are a parent, guardian, or otherwise legally authorized to do so.

Contact

Before launching, replace this paragraph with your business contact information and privacy request email address.